We believe that there are four key characteristics that make up a customer-centric supply chain: tailored fulfillment, agile operations, trustworthy relations, and a focus on innovation. As the pandemic subsides, the goal will be to build a customer-centric supply chain that is resilient and flexible enough to meet future day-to-day business requirements as well as “black-swan” shifts in supply and demand.
What makes a customer-centric supply chain different from a traditional one? Recent research from Accenture says they are tailored to the customer, agile, trustworthy, and innovative. How can you get there? Emerging technology can help.