Employee experience is a similar process – the sum of our employment experience from beginning to end. It goes far beyond the human resource element. It covers everything from onboarding procedures, performance reviews, training, incentives, requesting IT support, locating proprietary data from internal sites in order to complete projects or build proposals, and eventually, offboarding.
In business, we often understand experience from a client perspective: the sum total of conscious events from beginning to end – the client ‘journey’ if you like. As a guest or client, our experiences comprise interactions, processes, feelings, intelligence, and the expertise that providers can offer.