Cross-functional teams have proven their value in digital transformation initiatives. They have always been important, says Tony Saldanha, former Procter & Gamble IT executive and author of “Why Digital Transformations Fail.” But today, they play a crucial role in breaking down the silos and processes that can thwart enterprise change and productivity as you seek to improve user and customer experiences.
Successful digital transformation teams exhibit breadth across multiple disciplines – and depth in a few. But personalities matter, too. You need a blend of business, technology, and process expertise