Chances are that the quality of your IT services relies very much to the individual qualities of your IT manager, and this quality changes with the personnel. Cyber security is likely used as an excuse not to try new things, and when you do investigate new technologies that investigation is so thorough that it might take years to implement.
Every company and every industry needs to chart its own digital transformation. There is no cookbook and no set of ingredients that you can or should blindly follow. Instead, companies must be willing to address and reform everything about the way they work — their people, their processes and their technology.