In that context, technology is often touted as a solution. But while digital transformation undeniably presents a goldmine of opportunity, it has also become an ongoing thorn in the side of the public sector. Data science and data analytics are two such examples of the potential solutions on offer, promising deeper insights and more intelligently-developed projects. Despite that, the public sector has a patchy reputation when it comes to technology investment. So what are the key challenges preventing more widespread adoption of these solutions?
There are myriad issues presenting themselves to UK Government departments at present, not least with budgetary concerns amid Brexit uncertainty. Together, the Government and wider public sector are under huge pressure to improve service efficiency and delivery for users expecting an increasingly joined-up, personalised and rapid service.