Leaders and teammates often tell us that their team is “dysfunctional” (their word, not ours) and ask us to help identify and fix the issue. When we dig deeper and ask them to describe what they are observing in detail, we typically hear that certain team members are problematic and need to change their behavior. We also hear vague statements about “them” (everyone else) not knowing how to operate effectively. As experienced team development practitioners, we know that these are not accurate or helpful assessments of the situation.
Teams are complex systems of individuals with different preferences, skills, experiences, perspectives, and habits. The odds of improving that complex system in a meaningful and sustainable way are higher if every team member — including the leader — learns to master these three foundational capabilities: internal self-awareness, external self-awareness, and personal accountability.