Businesses need to embrace digital change – and those who are too slow to do so won’t survive. No one wants to be a Toys R Us in an Amazon world. So an organisation invests in technology. Great! But putting a new system into place isn’t a magic bullet in itself.
New technology is just a small part of the solution for any digital transformation project. The impact on the people and processes surrounding it can be far bigger – and the key to effectively embedding the change.