As automation becomes increasingly sophisticated, there’s no question that AI is in the process of disrupting people’s day-to-day jobs. As a result, the buzz has largely focused on whether AI will put people out of work vs. whether it will shift work to more productive tasks, as automation takes the grunt work off of everybody’s plate.
While such discussions are clearly important, they miss the larger transformative story. Digital transformation, after all, takes place at the organizational or even the industry level. What story does AI play there?