Even so-called “legacy” businesses like manufacturers are using technology to retool their business models. For manufacturers, focusing on back-office technology to change daily processes is a key trend on their digital transformation journeys, according to Deloitte’s Tech Trends 2018: “Though savvy organizations are approaching the digital mandate from a number of angles, one issue remains consistently important: the interconnectedness of front- and back-office systems.”
What is digital transformation? Essentially, it means using IT to fundamentally change business models to deliver efficiencies, a greater return on investment, lower costs and an improved customer experience and business processes.
https://biztechmagazine.com/article/2018/06/4-steps-achieve-digital-transformation-success
