Many of today’s off-the-shelf applications and platforms that companies already routinely use incorporate AI. “But besides that, a growing number of companies are experimenting with machine learning or natural language processing to solve particular problems or help understand their data, or automate internal processes, or improve their own products and services”
However much your IT operation is using artificial intelligence today, expect to be doing more with it in 2018.
https://enterprisersproject.com/article/2018/1/4-ai-trends-watch
