Poor digital strategy is a major turn off for customers and an even sharper thorn in the foot for budget managers. Cost savings are the top reason for digital transformation for 7 in 10 IT leaders — yet just half of businesses are actually measuring how much money is saved by such strategy changes.
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When asked about how they are measuring success, only 51% of IT budget masters said they were measuring cost savings despite 70% saying this was a major motivating factor in their digital transformation plan.
https://www.cbronline.com/news/digital-transformation-strategy-kpis
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