Digital transformation applies the cloud and other technologies to key business processes, delivering a fast, convenient, and personalised user experience.
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Well, moving to the cloud is a key first step, allowing businesses to scale up and layer on new technologies more easily. We know that omni-channel communications is becoming important, as consumers increasingly expect to move seamlessly between smartphones, tablets, and laptops and be served via chat, voice, or video.
http://www.mitel.com/blog/secret-digital-transformation-strong-foundation
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