Digital transformation is clearly underway—and it's picking up steam. Even though only 20% of survey respondents said they have a formal digital transformation plan in place, another 60% said they were actively developing one.
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Digital transformation is a slippery concept, subject to many definitions, interpretations, and types of projects. In the broadest terms, it describes the shift toward using innovative technologies that enable organizations to better engage and serve their customers, automate IT operations, develop new business models, and improve internal processes.
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