Some big names here, read about their own digital transformation stories!
How is retail being changed by digital? What better way to find out than by looking at six icons of retail, three from the US (Macy's, Walmart, Walgreens) and three from the UK (John Lewis, Marks & Spencer, and Boots). Here are their digital transformation journeys, as they fight to compete with online and agile competitors. 1. Macy's We have to start with Macy's, a retailer that is closing 100 of its 728 stores by early 2017, and in August announced a 5.7% decrease in year-to-date sales. The press release that says as such is probably the best document for describing the state of retail in 2016, and the impact of ecommerce. Here are the key points to note: