The “Enterprise Collaboration and Social Software” market sees both growing maturity as well as an expanding set of credible offerings Despite some pundit disinterest (some analysts have moved on to "hotter" topics), we find that enterprises are still experimenting heavily in this space Vendors are responding by experimenting with new business and delivery models, highlighted most notably by Microsoft, which now takes a cloud-first approach to enterprise collaboration that nearly all of its peers are mimicking. Concurrently, there is little consensus on core functionality or user experience design patterns; vendors continue to experiment in both cases, and the opportunity to outshine the competition has attracted even the likes of Facebook to revisit this marketplace. The good news is that as a customer, you have more choices than ever.
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