Digital transformation is changing how government delivers its services, aligning it with a fast-moving world. It’s recognised as a key contributor to reducing costs across local and central government. However, recent reports suggest suggest there is an increasing skills gap that will restrict progress. Whitehall headcount is down nearly 20% since 2010, so spending cuts must now come from elsewhere. Major service redesign is therefore necessary to bring about efficiencies. The National Audit Office’s ‘digital skills gap in government’ survey acknowledges that the skills to deliver this transformation are in short supply and highlights a notable discrepancy in internal views about digital’s role in business change.
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