Good article must read.
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Starting the digital transformation process can be daunting. Which processes will have the greatest impact? How much is it about migrating tasks from paper and phone-based interaction? Should you be attempting to reinvent the process altogether? What are the most important elements? All of these questions are relevant but we find it helps to consider these six steps to help you focus your digital transformation strategy planning and implementation.
http://www.webtechnologygroup.co.uk/6-things-for-digital-transformation-strategy
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